As an extension to your existing Waters Software Support and Maintenance Plan, you’ll receive all your existing plan benefits PLUS the assurance that our knowledgeable technical support team is standing by to help. You can experience greater cost-efficiency, faster problem resolution times, and higher level of availability through Waters’ expert-level resources.

• Product Upgrades Released During Coverage Period - Keep your product up-to-date and lower your total cost of operations. Exclusive access to service release downloads through the Waters Support Center.
• Software Qualification Option - Assists you in meeting regulatory compliance requirements for your data system.
• Unlimited Email Support - Waters iRequest is a convenient online support request system for you to submit questions via email.
• Online Access to Self-Service Support Information - Technical notes, release notes, user manuals and known software issues help you get answers to your questions quickly.
• Access to Waters Informatics Online Community Forum - Share and interact with peers and Waters software experts worldwide in dynamic discussions.
• Discounts on Waters Educational and Professional Services - Reduce costs while keeping your staff trained on Waters software programs.
• Priority Access Telephone Technical Support. Available standard hours (8 a.m.-5 p.m.) or round-the-clock phone support, 24x7x365 - Increase your efficiency and productivity with knowledgeable technical support experts available to support you remotely for a quick resolution to any problem.

Do you have questions and would like more information concerning Critical Support extended coverage?
Submit your request and a Waters Expert will contact you!